Platform Features
Your AI Front Desk, Built to Run Your Business
Taingo combines powerful AI with systems designed for home service businesses to answer every call, book more jobs, and deliver a receptionist experience that's faster and more affordable than hiring.
24/7/365
Always On
Under 2 seconds
Answer Time
99.9%
Uptime SLA
Fast Setup. Guided Launch.
Go-Live Time
24/7 Call Coverage & Lead Capture
Never miss a call. Not one.
Taingo answers every inbound call within seconds — day or night, weekday or holiday. When customers can't reach you, they call a competitor. With Taingo, that never happens again. Every call is answered with a natural, professional greeting that represents your brand.
- Instant answer on every call — no hold time, no voicemail
- After-hours and weekend coverage included
- Holiday and peak-season surge handling
- Caller ID capture for all missed attempts
Automated Appointment Scheduling
Bookings happen without you lifting a finger.
Taingo syncs directly with your technician calendars and books appointments in real time. It checks availability, avoids double-booking, and even handles rescheduling and cancellations — all through a natural conversation with the caller.
- Real-time calendar sync (Google, Outlook, ServiceTitan, Jobber, and more)
- Automatic confirmation and reminder messages
- Reschedule and cancellation handling
- Smart time-slot suggestions based on technician location
Instant Customer Intake
Your team arrives prepared. Every time.
Before a technician ever steps foot on-site, Taingo has collected everything they need. Name, address, equipment type, issue description, photos (via follow-up SMS link), and service history from your CRM — all gathered during the initial call.
- Collects name, address, equipment brand and model
- Captures issue description and urgency
- Requests photos via SMS for complex diagnoses
- Pre-populates job records in your field service software
Emergency Call Triage
Handle crises calmly and efficiently.
When a homeowner's furnace dies during a blizzard or a pipe bursts at midnight, Taingo identifies the emergency, provides immediate guidance, and escalates to your on-call team instantly. You define the escalation rules — Taingo executes them perfectly every time.
- Intelligent urgency detection from caller language
- Immediate first-aid / troubleshooting guidance
- On-call technician escalation via SMS or phone
- Priority flagging in your dispatch system
Multilingual Communication (31 Languages)
Serve every customer in their language.
Taingo supports 31 languages, including English and Spanish. It detects the caller's preferred language and switches seamlessly — providing the same quality intake and scheduling experience regardless of what language they speak. No multilingual hire required.
- Automatic language detection on every call
- Full intake and scheduling in 31 languages
- Multilingual confirmation messages and reminders
- Expands your addressable market significantly
CRM & Software Integration
Your tools, smarter.
Taingo doesn't operate in a silo. It connects to the platforms your business already uses and keeps everything in sync automatically. Every call, transcript, and customer record flows where it needs to go — no manual data entry required.
- Native integrations: ServiceTitan, Housecall Pro, Jobber, Salesforce
- Full call transcripts stored in your CRM
- Automatic customer record creation and updates
- Webhook support for custom integrations
Intelligent Lead Qualification
Only real opportunities reach your team.
Not all calls are created equal. Taingo acts as a smart gatekeeper — screening callers based on budget, service type, urgency, geographic location, and other criteria you define. Your sales team spends time on qualified leads, not time-wasters.
- Custom qualification criteria you control
- Budget and project scope screening
- Geographic service area filtering
- Spam and solicitor blocking
Call Analytics & Reporting
Understand your customer demand like never before.
Taingo gives you a clear window into your call volume, peak hours, most common service requests, and conversion rates. Use this data to staff smarter, market better, and grow faster.
- Daily and weekly call volume reports
- Peak hour and day-of-week analysis
- Top service types and issue categories
- Lead source tracking and conversion metrics
Stop Losing Business to Unanswered Calls
Discover how an AI receptionist can answer every call, book appointments, and capture more leads for your business.
No credit card required. Live demo in under 30 minutes.